Privacy Policy

PacerGo helps you find workout partners and trainers and plan your training. This policy explains what personal data we collect, why we collect it, who handles it, and the choices you have. By creating an account you agree to it.

Who we are

PacerGo ("we", "us") runs the PacerGo web app and website. For any question or request about your data, contact us at pacergov1@gmail.com or through the Support page in the app.

What we collect

• Account and profile: your email address, password (stored in hashed form by our authentication provider), display name, photo, banner, bio and the city or area you enter.
• Profile Setup (optional): your main activity (gym, running, hiking or other), your current level, and your city.
• Fitness profile (optional, used by AI Training and AI Nutrition): gender (male or female), age, height, weight, fitness goal, daily activity level, training experience, training days, session length, available equipment, and the training plans, nutrition estimates and workout records (weights, reps and effort feedback) that are created from or entered alongside them. Body measurements are personal data that you choose to give us.
• Bookings, messages and reviews: bookings you make or receive, chat messages with other users, ratings you give, and reports or blocks you submit.
• Payments: payments are processed by NewebPay. We receive the order, amount and payment status. We do not store your card number.
• If you apply as a trainer: verification documents you upload (a certification or ID image), and the bank account details you provide so we can pay you out.
• Location: if you allow it in your browser, your device's location, used to show partners and trainers near you.
• Technical data: cookies that keep you signed in and remember your language, and a record of which versions of our legal documents you accepted and when.

How we use it

• To run the service: accounts, matching, bookings, chat, payments and payouts.
• To personalise training plans and nutrition estimates for you.
• To keep PacerGo safe: verifying trainers, reviewing reports, preventing abuse, and giving support.
• To understand how PacerGo is used, in aggregate. We may count and share summary statistics, such as the number of registered users and the most common activities, levels and cities. These do not identify you.
• To meet legal obligations.

Who can see it

• Other users see your public profile: name, photo, bio, level, area and ratings. People you book with, or chat with, see the information needed for that booking or conversation.
• Your fitness profile, nutrition estimates and workout records are private to you. Authorised PacerGo administrators can access account data only where needed to run the service, give support, review safety reports and verify trainers.
• Service providers that process data for us: Supabase (database, sign-in and file storage, hosted in Tokyo, Japan), Vercel (web hosting), NewebPay (payments), and our email delivery provider (verification and password-reset emails). They may only use the data to provide their service to us.
• Authorities, when the law requires it.
• We do not sell your personal data.

How long we keep it

We keep your data while your account is active. You can delete your account in the app (Profile page). Deleting it removes your profile and the data linked to it from our systems. Some records, such as payment and booking records, may be kept where we need them for accounting, dispute handling or legal obligations.

Your choices and rights

• You can view and edit your profile and Fitness Profile in the app, and skip any optional question.
• You can refuse location access in your browser and still use PacerGo.
• You can delete your account at any time.
• Under Taiwan's Personal Data Protection Act you may ask to access, receive a copy of, correct, stop the use of, or delete your personal data. Email pacergov1@gmail.com and we will respond within a reasonable time.

Health and fitness information

Training plans and nutrition figures (calories, protein) are general estimates based on what you tell us. They are not medical advice. Talk to a qualified professional before making big changes to your training or diet, especially if you have a health condition.

Security

Data is sent over encrypted connections, and the database is set up so each user can read only their own private data. No system is perfectly secure, so we cannot guarantee absolute security.

Children

PacerGo is not intended for children under 13. If you believe a child has given us personal data, contact us and we will delete it.

Changes to this policy

When we change this policy we will update the date shown above, and tell you in the app if the change is significant.